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Wheelchair Service for Adults and Children

Wheelchair Service for Adults and Children

The Portsmouth and South East Hampshire (PSEH) wheelchair service is provided by AJM Healthcare.
The wheelchair service is for residents currently registered with a GP in the Portsmouth, Fareham & Gosport and East Hampshire NHS CCG areas.
The service will provide you with all NHS wheelchair services, including

  • clinical assessments
  • specialist seating
  • delivery
  • repairs and maintenance
  • collection when the wheelchair is no longer required
  • free collections service. Wheelchairs are valuable, so we collect and recycle and refurbish them to an as-new condition for re-issue.

The main service centre is located at:
Unit D5, Voyager Park
Portfield Road
Portsmouth
PO3 5FN

Basic equipment and repair appointments can be accessed from the Waterlooville satellite site.
Opening Hours are 8am to 6pm Monday to Friday
There is an out of hours service weekdays 6pm to 11pm, weekends and over bank holidays

The aims of AJM’s service are:

  • To see our service users within an 18 week pathway
  • To provide assessments for children will be undertaken in family-friendly, child-orientated facilities by staff specially trained in the assessment of children with requirements for wheelchairs and seating.
  • To consider referrals for children under 30 months if they have a postural needs
  • To consider referrals for anyone aged 30 months and upwards
  • To ensure service users that have a fast track diagnosis (palliative referrals) will be triaged, assessed, and have equipment provided or suitable interim equipment within 24hours of receiving a referral
  • To ensure that service users who meet the urgent pathway (such as: pressure ulcers, safety concerns, children, discharges, MND, life threatening medical conditions) will be triaged in 2 working days and aim to assess them in 10 days from triage
  • To ensure that service users who meet the routine pathway will be triaged in 5 working days and we aim to assess them in 20 days from triage
  • To complete routine repairs within 3 days
  • To complete emergency repairs within 24hours

Referrals

You can self-refer into the service, or be referred by a qualified healthcare professional, who will send you a letter or call you to let you know if you meet the NHS Eligibility Criteria for a wheelchair.
A wheelchair assessment establishes your clinical needs and a prescription is made for the right wheelchair for you.
Your assessment will take place at our wheelchair clinic at Voyager Park or at home or another appropriate location, i.e. school or health care setting.
When we call you to arrange your assessment appointment, you’ll be given a choice of location and time slot.
Read What Happens Next leaflet for more information on your assessment.
The average waiting time for an assessment is 6 weeks.

Referral forms

Health professionals can download a referral form here: Wheelchair Service Referral Form
Service users can self-refer via telephone, email or letter; there is no need to fill out any special form.

Service user group forum

We currently offer on online use forum through Facebook. Click here to visit our page https://www.facebook.com/groups/PortsmouthWCS

How and who to make a complaint to

In the first instance please speak to your named contact at the wheelchair service. If this is unsatisfactory use the email address below to report the complaint.

Contact Details

Telephone: 0808 196 2626
Fax: 0808 196 2627
General enquiries: portsmouthandsehampshire@ajmhealthcare.org
Referrals: referrals.portsmouthandsehampshire@ajmhealthcare.org
NHS (secure) email: ajm.portsmouth@nhs.net
Complaints: complaintsportsmouthandsehampshire@ajmhealthcare.org

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