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Children’s Therapy Services (Speech & Language Therapy, Occupational Therapy, Physiotherapy)

The Solent NHS Children’s Therapy Service provides Speech and Language Therapy, Physiotherapy and Occupational Therapy to children and young people aged 0-19 years who live in or go to school in Portsmouth City.

‘Working together to improve outcomes for every child’

The Children’s Therapy Service works with Children, Young People and their families to provide guidance and support for difficulties in the areas of Speech, Language, Communication, Physical and Independence skills. These difficulties may be permanent or temporary.  What is offered will be best practice and based on national and local guidance for what works the best.

We work together with families and adults who support children’s development to reduce the impact of these difficulties on the child’s health and wellbeing.  We help the child and family understand how to help their child.

Using the skills, views and suggestions of all those people involved in a child’s life – with everyone playing their part, we will encourage and support children to achieve the very best they can.  This includes working with the local community to ensure that every child has access to activities that provide them with opportunities for development.

Please click on the icon below to view a video about the services.

Where does the service take place?

We are based at Battenburg Child Development Centre (BCDC).  Therapists will see you within your local community such as BCDC, schools, nurseries, family hubs, health clinics or your own home.

What service, support or interventions do we offer? 

The children we see have difficulties with communication, eating, movement or independence skills.  They do not need to have a diagnosis to see us but some children will have one or many.

We provide training to schools and other organisations so that they can also support more children without needing a therapy appointment. To help this we have developed a Schools Therapy Pack which can be found for free here  . Parents, carers and other adults working with children may also find it useful.

We have a Telephone Advice Line (TAL) – 0300 300 2019.  Please call us to talk about any concerns you have about a child’s development.

Some children will need an assessment by a therapist.  This will be offered and could be informal, such as observation, or with formal tests. The first appointment will  often be in a clinic but may not be.

After assessment  the parent/carer and the therapist with the child/young person will decide the best way to support them which may include one or more of the following:

  • Advice and/or activities to support the child in day to day situations. This will be carried out by parents / carers and others looking after the child’s daily care.  For example preschool staff or teaching assistants, grandparents
  • Training and advice for parents/carers and other services involved in the child’s care (health professionals, teachers, Early Help)
  • Individual therapy with parent/carers and the child
  • Therapy in a group  for parents/carers and/or children with other parents/carers and/or children
  • Advice about specialist equipment and how this might be provided
  • Involvement with schools and educational services including helping with the move into a new school.
  • Advice on other services who may be able to help.
  • Referral on to a more appropriate or specialist service

Therapy with a therapist is often only needed for a short time as parents/ carers and others around that child will then know how to support their child every day.

Some children will have involvement with the Children’s Therapy Service many times over their childhood.

Videos to support speech, language and communication development:

https://www.youtube.com/playlist?list=PLFbeQlTqQPGQxD-_USbvGhvQuyCPIF101

 

Who can access the service and how?

We have a Telephone Advice Line (TAL) – 0300 300 2019.  Please call us to talk about any concerns you have about a child’s development.

A referral to Speech & Language Therapy, Physiotherapy and / or Occupational Therapy can be made by parents, carers or any education or healthcare professional.  Parents must always be asked for consent before any referral is made.

For further details about the therapies and referrals and what to expect, please visit the website at:

https://what0-18.nhs.uk/solent/therapies

 

What do you expect children, young people and their families gain from using the service?

All children will be seen within the national target of 18 weeks and local targets mean it will hopefully be earlier.

Using the skills, views and suggestions of all those people involved in a child’s life – with everyone playing their part, we will encourage and support children to achieve the very best they can.  This includes working with the local community to ensure that every child has access to activities that provide them with opportunities for development.

What do I do  if I’m not happy with the service?

If you have any comments, queries or wish to make a complaint, please speak to your therapist in the first instance (if you feel able) or to the Service Operational Managers- by phone:  0300 123 6628 by email: SolentChildrensTherapyService@solent.nhs.uk

Or write to : Battenburg Child Development Centre, Battenburg Avenue, Portsmouth.  PO2 0TA

Alternatively you may contact the Patient Experience team by phone:  0800 013 2319 or email: pals@solent.nhs.uk

or write to them at:  PALS & Complaints Service, Highpoint Venue, Bursledon Road, Southampton, SO19 8BR

Does my feedback change things?

When we get feedback from people who use the service we make changes to what we do and how we do it.  We work in co-production with parents, carers and young people to make sure that the changes we make are the right changes.

The Service is currently developing these things after feedback:

  • Digital resource – improving the information we have available on websites including videos and links to other organisations
  • Information about equipment provided – Developing an equipment passport with all the information you need in the way that you want it
  • Pathways – Evidence based pathways are used by the service – this means that all children with the same need will be offered the same opportunities.  But these pathways are not available (or easy to read) by the public.  We are working to making it clearer what to expect and when.  We are working with Healthwatch Portsmouth as well as parent carers for this.
  • Access to the Service – not everyone needs to have an assessment by a therapist but advice and support from the team when you have a concern is helpful.  We are trialling different ways for you to get this advice and support in the easiest way for you.

We want to hear about your experience of our service and the changes that are needed.  Please contact us on SolentChildrensTherapyService@solent.nhs.uk  to let us know what worked well as well as what didn’t.

 

 

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