Portsmouth Local Offer

For children, young people and their families with a special educational need or disability.

The Carers Centre

Address: The Carers Centre, 117 Orchard Road Southsea Portsmouth PO4 0AD

carers centre logo

Brief description of what services your organisation offers:
The Carers Centre provides support to all unpaid carers over 18.
The Carers Centre is open Monday to Thursday 9AM-5PM, Friday 9AM-4.30PM and Saturdays 10AM-2PM for the Carers Café. Carers may phone, drop in, send an email or Facebook message if they want to get in touch.
 
Where the service is based:
Support for carers looking after someone living in PO1-PO6 area.
 
What the organisation provides - types of interventions and support:
The Carers Centre provides information and advice tailored to the individual carer, relevant to them and their family. There are no forms to fill in, instead, you’ll speak to a member of staff about what matters to you, the support you provide, and what could make your life a bit easier. The Carers Centre staff may put some plans in place in case there’s an emergency and you’re unable to continue caring. If you are not able to call or drop in during the week you may visit the centre on Saturday. We may communicate via FB messenger or text you if you prefer.

Eligibility Criteria:
Anyone who is looking after a family member, friend or a neighbour in an unpaid capacity can access support from the Carers Centre. They do not need formal diagnosis, carers don't need to claim carers allowance to contact the service.
 
Quality standards and expected outcomes for children and young people and their families accessing your services:
The service is carer led, so carers are able to identify their own needs giving the service the opportunity to work with them to find solutions to meet those needs.  The aim of the service is to support carers to have a better quality of life, maintain their caring role and fulfil their potential.
 
How can this service be accessed?
Carers can contact the centre directly or any professional can make a referral with the carer's consent.

Young carers:
The support for young carers and young adult carers age 5-25 is provided by Young Carers Team. They offer weekly groups, half term and holiday outings, games and variety of activities.
Young Carers Team
Battenburg Family Centre Battenburg Avenue, Portsmouth, PO2 0SN
Tel: 023 9266 1959
Email: youngcarers@portsmouthcc.gov.uk
 
How and who to make a complaint to:
Via the Adult Social Care complaints process https://www.portsmouth.gov.uk/ext/the-council/transparency/how-to-make-a-complaint-about-adult-social-care.aspx
 
Contact Details:
Portsmouth Carers Centre, 117 Orchard Road, Southsea, PO4 0AD
Tel: 023 9285 1864
Email: carerscentre@portsmouthcc.gov.uk

Website: Information on Carers on Portsmouth City Council website can be viewed here. This includes the Portsmouth Carers Strategy 2015 - 2020 which can be viewed here.
Facebook page: https://www.facebook.com/portsmouthcarerscentre/
Carers Support Groups in Portsmouth: https://goo.gl/f8pWGI 

Tel: 023 9285 1864

Service Category: Care

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